Terms and Conditions

Our FAQ will help you get a better understanding on how we work and the web design process and whats involved. If you cannot see a answer for your question then do please get in touch and we will aim to reply within 24 hours.

General.

Bolton Web Design (BWD Group) will only carry out work where an agreement is provided either by email or in writing and any outstanding payments have been cleared.

Bolton Web Design (BWD Group) will only carry out work only for clients who are over 18 years of age or above. An ‘order’ is deemed to be a written or email contract between Bolton Web Design (BWD Group) and the client.

Liability.

Every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Bolton Web Design (BWD Group) cannot accept responsibility or liability for any losses or damages incurred by these types of errors.

The company will advise and try to resolve any issues within an agreed timeline with the client.

Bolton Web Design (BWD Group) will provide limited access to the hosting account ” cPanel ” or “ FTP “ with the restricted use of authorised employees only.

Unauthorised changes will result in possible termination of the hosting account. The company will not be liable for costs incurred, compensation or loss of earnings due to the failure to comply with these rules.

Bolton Web Design (BWD Group) will not be liable or become directly involved in any disputes between the site owner and their clients and cannot be held responsible for any wrong doing on the part of a site owner. eg. Any disputes relating to content or images that have been provided to us for inclusion on the site.

Bolton Web Design (BWD Group) will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the website being offline or defaced.

Payments.

Bolton Web Design (BWD Group) will require a non-refundable deposit of £250.00 for all new customers which is payable only by Credit, Debit Card, BACS or PayPal.

Website content that is outstanding longer than 3 months may result in loss of deposit and possible termination of the agreed development.

Overdue invoices will incur a 2.5% administration charge for invoices that exceed 14 days of the invoice due date. Failure of payment after 30 days will result in temporary suspension of your hosting and domain renewal services and a local county court judgement may be enforced against you.

Once the development has been completed the final balance is then due in accordance with our payment terms which are 14 days from the invoice date. On accepting and approving the final development there is no exception for non payment.

Bolton Web Design (BWD Group) may use legal action against the client that refuse to complete payment.

If accounts are not settled or Bolton Web Design (BWD Group) have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgement (CCJ).

Bolton Web Design (BWD Group) will agree to make any minor design changes and amendments to the development within 7 days of completion to correct any errors or adjustments that have been missed.

Future changes may be subjected to an agreed rate per update.

Clients who wish to use PayPal will incur a 1.4% transaction fee

Support Agreement.

All hosting accounts include technical support via telephone or email only unless agreed in writing. If your core website files have been accessed and modified by a 3rd party without our consent this will be in violation of support agreement and we will be unable to assist in resolving any issues you may have.

Any un-approved CMS plugins or add-ons installed will also violate our agreement, clients who request FTP access to hosting server are not covered in our support agreement unless approved by us in writing. If you have requested cPanel access you may use this to manage email accounts and website statistics only.

In any event your website is offline we will restore the latest back-up within 7 days or being notified.

Copyright.

The development HTML , CSS and Scripts remain the property of Bolton Web Design (BWD Group) until all outstanding accounts are paid in full.

Custom scripts , photography , graphics , applications will remain the property of the Bolton Web Design (BWD Group) and cannot be re-published or modified for alternative use unless agreed in writing or email.

Bolton Web Design (BWD Group) cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. Copyrighted material will be removed by the request of the original author who can display evidence the material is copyrighted.

Compatibility.

Bolton Web Design (BWD Group) will endeavour to ensure that any developed/designed web site or application will function and display correctly in older browsers and on mobile devices.

Bolton Web Design (BWD Group) will no longer offer support for older versions of Windows Internet Explorer.

Hosting.

Bolton Web Design (BWD Group) cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

In any event of a service outage Bolton Web Design (BWD Group) will aim to restore all web services within 7 days of the reported issue.

This may require a server migration and DNS propagation which may take an additional 48 hours. If the service cannot be restored within 14 days Bolton Web Design (BWD Group) will issue a partial refund of the annual hosting fee for the number of days remaining on the hosting contract.

Clients requesting to migrate their website to a different hosting server can request FTP details from us to obtain the current site contents, this service is not included in our support agreement.

Bolton Web Design (BWD Group) will not offer a partial refund for any service remaining on the current hosting contract unless agreed in writing, clients looking to use our hosting services again will be required to pay the full annual rate.

Bolton Web Design (BWD Group) will aim to keep hosting / domain costs fixed but we do have the option to increase these if we feel that the market sector and industry costs are increasing.

Server Bandwidth and Diskspace is subjected to a fair use policy that we Bolton Web Design (BWD Group) feel that is suitable for your requirements. Bolton Web Design (BWD Group) have the right to suspend or terminate your services if this usage is excessive.

Clients who wish to use their own hosting providers will not be covered for technical support or assistance unless agreed in writing.


Last modified: May 17, 2017